Frequently Asked Questions

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The aim of this practice is to keep appointments running to schedule. However, priority will be given to urgent cases when necessary and this may cause delays.

Being late is annoying for patients and stressful for staff and doctors.  Quite often our consultations can run over time.  Just 4 minutes extra per consultation means that the doctor is 1 hour late at the end of the session. You can assist us by the following:

  • If you require a longer appointment advise the receptionist at the time of booking and a longer appointment time will be allocated.
  • Being understanding if the doctor suggests you come back to address remaining issues.
  • Understanding that a "fit in" or "brief" appointment is for really urgent / can't wait conditions on the day, and that the doctor will only deal with that urgent problem.

Reception staff will inform you where possible of any delay when you arrive.

There is a cancellation fee of $25.00 for appointments not cancelled with an adequate advanced notice (charged at the discretion of individual doctors).

We encourage patients to notify us if they are unable to attend an appointment - this enables us to offer the appointment to another patient.

We only disclose your clinical information to yourself or another practitioner who may be involved in your treatment for a specific reason (eg. Specialists you have been referred to).

If you wish to authorise a specific family member or contact person to call on your behalf and discuss clinical information about you (including pathology and radiology test results) please fill out our Clinical Information Consent Form and return it to either our Marden or Newton Surgery.


We are always on the lookout to add to our team individuals who share our values and ideals.

If you would like to be a doctor, nurse or receptionist in our team we encourage you to send us your CV to


Preliminary Application Questions for Job Applicants:

We appreciate any feedback that you may have about our practices and our services.

If you would like to share your feedback with us, you can email us at

Alternatively, you may prefer to share your feedback with your practitioner, our practice manager or our reception team. If you have any feedback that you would like to pass onto us, please give us a call or visit one of our surgeries:

Ph: 8230 6900 - Marden.

Ph: 8360 9777 - Newton

We really appreciate any feedback.
We believe problems that arise are best addressed by the practice. However, external complaints may be made to the Health and Community Services Complaints Commissioner on Ph: 8226 8666 or the Australian Health Practitioner Regulation Agency on Ph: 1300 419 495

When your account is paid in full you will receive a $15 discount off the gap payment.  You will also receive the medicare rebate from Medicare directly.

To collect your rebate we can:

  • Instantaneously refund your rebate onto your Savings or Cheque card via our Tyro Payments System (meaning you dont have to wait to get your rebate back). 

  • Send the account to Medicare online and if they have your bank account details they will deposit the rebate directly into your bank account (usually within 48 hours).  To access the form to register your bank details with Medicare click here.

  • Send the account to Medicare online and they will send you a cheque in the mail.

East Adelaide Healthcare provides home visits where possible by arrangement with the doctors. Please ask a receptionist in the first instance to arrange a time for a visit.

If a home visit is determined to not be safe or reasonable, we will suggest an alternative source of care that you can access depending on your circumstances.


East Adelaide Healthcare welcomes new patients.  Normally the initial consult will be longer than a normal appointment.

If you are a new patient we require you to fill out a New Patient Information form. You can download and complete the New Patient Information form and return it to us electronically prior to your appointment. Please send it to our email address:

If you are unable to send your form to us electronically, please arrive 15 minutes prior to your appointment and bring the form with you. If you are unable to download the form, please arrive 20 minutes prior to your appointment and we can provide you with the New Patient Information form.

A Transfer of Records form can also be printed and filled out.  This can be given to a receptionist at either surgery and they will forward to your previous GP.

At any time you are welcome to obtain a New Patient Information Kit from reception staff at either surgery.  This kit will have our new patient information forms, transfer or records form, brochures, doctors' information and our latest newsletters.

There is a 'non-attendance / cancellation fee' of $45 for a single appointment and $70 for a double appointment for new patient appointments not cancelled with an adequate advanced notice.

We encourage patients to notify us if they are unable to attend an appointment - this enables us to offer the appointment to another patient.

East Adelaide Healthcare provides pathology services at both the Marden and Newton Surgeries via Clinpath.

The hours for pathology collection are:

Marden Surgery:

  • Monday to Friday:   8.00am - 12.30pm and 1.00pm - 4.00pm

  • Saturday:                 8.30am - 11.30am

Newton Surgery:

  • Monday to Friday:   8.00am - 12.30pm and 1.00pm - 4.00pm

Clinpath Website


The reception and nursing staff at East Adelaide Healthcare are here to provide a  service of excellence to all patients.

East Adelaide Healthcare will not accept any form of abuse directed at staff or doctors.  Our practitioners will not tolerate this behaviour and will not continue to provide services to patients if it is found that their behaviour has been unacceptable.

Every patient's medical history is treated confidentially. However, at times relevant patient information may be passed on to another practitioner who is involved in that patient's care.

Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

If you require a referral to a specialist, you need to make an appointment to see your doctor prior to visiting the specialist.

Patients requesting a referral without an appointment will be charged a fee:

  • Private:                      $30.00
  • Pensioner / HCC:     $20.00

Please note: it is illegal for any doctor to backdate a referral to a specialist. All referrals must be requested prior to your specialist appointment.

East Adelaide Healthcare provides a recall system for various health checks.

Please speak with your doctor or our nurses about this facility on 8362 2233.

A brief appointment is required for all prescriptions (including repeat prescriptions) - this appointment will be for the review and issue of the prescription.

A further appointment will be required for any further treatment.

If you require a prescription and are unable to make an appointment you may be able to arrange this outside of an appointment (subject to your doctor's evaluation of the circumstances).  The following fees apply:

  • Private Patients:               $15.00
  • Pensioners and HCC:      $10.00

Please fill out our Specialist New Patient Information Form below before your appointment and email it back to us on

Specialist New Patient Information Form

The doctors will take urgent phone calls and non urgent phone calls if they are free at that time.

If  the doctor is unavailable, they will try to return your call when they are available.

Alternatively, you may speak to one of our registered nurses if it is an issue that they may be able to help you with.

At this time, we are attempting to look after our patients via Telehealth as much as we can and where it is appropriate to do so. This will now include the follow-up of test results. To receive your test results, please call us and our reception team will make a time for your doctor to call you to discuss your results further. Please note, as we are a private billing practice, there may be a fee for a consult regarding your results.


Our registered nurses will contact you regarding pathology and test results only at your doctors’ request.  Calls will be made between the hours of 10:00am and 4:00pm whenever possible.

Please speak to your doctor at your next visit regarding SMS messaging of Normal Test Results to your mobile phone.

If you do not receive an SMS message or a telephone call within a week of the test please call the Practice -
Marden Ph 8230 6900 or Newton Ph 8360 9777.

If you wish to discuss your test results please make a follow up appointment with your doctor.

If you would like to authorise another person to receive your results, fill out our Clinical Information Consent Form and return it to either our Marden or Newton Surgery.